A new resource has been launched by Ahpra to assist registered practitioners in managing feedback and complaints. 

Jointly developed by Ahpra, the 15 national boards and the Australian Commission on Safety and Quality in Health Care, the checklist aims to help registered practitioners better address complaints when they're first raised by a patient or client, and may also be relevant to those who have a role in establishing and maintaining complaints systems and processes. 

Input was sought from health complaints bodies, professional organisations, indemnity insurers and consumers in the development of the resource and included practitioner user-testing. 

To find out more and access the checklist, visit: https://www.ahpra.gov.au/News/2023-11-02-New-complaints-checklist-launched.aspx